Delete your ZOSR account

How to request deletion

1. Email support@zosr.in from the email address registered on your ZOSR account.
2. Use the subject line: ZOSR Account Deletion Request.
3. Include your full name, registered email, and (if known) phone number so we can verify ownership.
4. We will confirm the request and delete eligible account data within 30 days.

What we delete

• Account profile (name, email, phone, password credentials)
• Saved delivery addresses and pincodes
• Active sessions and login access
• Eligible personal support communications linked to the account

What we may retain

Some records may be kept for a limited period where required for legal, tax, accounting, fraud prevention, or dispute resolution, including:

• Order and payment transaction references (typically up to 7 years for accounting/tax obligations)
• Anonymized or aggregated analytics that no longer identify you
• Records we must keep under applicable law or to resolve an open dispute

Public food reviews may be removed or anonymized so they no longer identify your account.

Seller & delivery partner accounts

Sellers and delivery partners should email support@zosr.in with the same details. Staff account removal may also require confirmation from ZOSR operations.